They still have their lock on my funds. I have tried to reach them by phone, by chat and by email. Wrote them 2 times and they just don't answer now. The best phone number for Eddie Bauer is their 800-426-8020 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it.

Luckily, there is still a way to get a real human being to help you with your EddieBauer.com customer service problem, and that's by calling them on the phone.

Published on 2020-09-05 in the Eddie Bauer forum. The reason why most customers are looking to chat with EddieBauer.com is because they have Returns, Cancel order, Change order, Track order, Complaint and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. It took them 10 minutes to reply again saying they would issue a refund... Now I'm asking what is the amount of the refund and it's been another 10 minutes and I do not have an answer yet. Sadly for those who return their product and got never refund they just loose all. Why they could not just issue me a new gift card or credit when they could see that I had not placed an order with that gift card number, I do not know. I'm an EB fan and love their tall size women's clothing. I emailed them about a hundred times. I have yet to see that refund on my Eddie Bauer credit card. While Eddie Bauer does not offer live chat, they do have a phone number. My negative (2 star) review was not published. Blainne 1 review. If your Eddie Bauer product fails to perform as designed, bring it back and we will replace it. They said on the back end they would email the billing office to apply the gift card to my order after the fact and refund my credit card a week later. I drove across town to the Fedex depot only for them to tell me I needed a shipping label. Although the customer service is always friendly when I call, there seems to be more problems than answers.A year ago I received Eddie Bauer clothing items as a Christmas gift. I don't know how they are getting away with this. To the extent permitted by applicable law, by accessing and using this site, The Client of Eddie Bauer agree to these Terms of Use, all policies within this site (including Company's return policy), and all changes or modifications to the foregoing. To the extent permitted by applicable law, The User of Website consent to the use of The User's personal information as described in this Privacy Statement each time The Client of Eddie Bauer visit Eddie Bauer's' website or retail locations, or use Company's products or services. Requested return via online chat July 12. I have a long line of emails inquiring through this whole process and all of them automated with no answers. I don't know what happened to Eddie Bauer, have they gone out of business? Rapid growth Peaking Now High opportunity . Look for the live chat button at the bottom right of the page.

The Client will be issued a full refund in the original form of payment with proof of purchase. the charges went on and off the CC numerous times.I called and due to the virus I had to have an online chat, waited over 25 mins sitting in front of the computer and when I finally got down to 3 in the que, it said, no one was available and it disconnected me. Same story as all the others. It took 4 months for me to get the gift card in the mail for the returned item. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. First and last time ordering from Eddie Bauer online. While...next to the open chat window. Please let us know so we can keep sharing the best possible information with other customers. Stressful and unpleasant experience. Horrible actually. I still as of today, April 28th, do not have the refund.

I will ensure I never recommend this company to anyone and will make sure everyone I know stays clear of this company!!! If your Eddie Bauer product fails to perform as designed, bring it back and we will replace it, Earn up to 7% on purchases plus free shipping (Bronze level and up), California Residents: By signing up, you agree to opt-in to financial incentives offered as part of Eddie Bauer’s Adventure Rewards program.

Sharing is what powers GetHuman's free customer service contact information and tools. Rights Reserved, You Are About to Contact PissedConsumer.com. Pissed Consumer © 2020 All Still waiting for the refund for both of them. It's disappointing because they are promoting this great return policy but they are not properly implementing it. In the last 18 months, 336 customers have searched for EddieBauer.com live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. The Client of Eddie Bauer must have JavaScript enabled for the best experience on Eddie Bauer's' site and to make a purchase. I returned $150 worth of merchandise on April 9. Useful. I... don't know how they operate their Chat function.

Eddie Bauer Pros: Clothes.

Is return shipping at no cost? If your Eddie Bauer product fails to perform as designed, bring it back and we will replace it. Unreliable!! Both representatives both handles the situation poorly and with very little effort in helping. Too bad because I really like their clothes. BTW, reason for returns was poor quality on 4/5 of the items (thin, shrunk, puckered seems). After reading so many 1 star reviews, I am starting to think even if they do end up sending me my return label, I shouldn't return the item through mail until I can do so in person. Made 2 online purchases (5 items) in April and early May. I DON'T CARE IF WE ARE HAVING A PANDEMIC! Choose the most convenient option for The User of company services Head into an Eddie Bauer store and return it for a full refund within one year with proof of purchase. Reply. I ordered rain coat * weeks ago. Pros: Eddie's Product Guarantee. The best phone number for Eddie Bauer is their 800-426-8020 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. All copyrighted and copyrightable materials on this Site, including, without limitation, the design, text, technical documentation, manuals, product information, graphics, images, pictures, sound files and other files, and the selection and arrangement ("Materials") thereof are ALL RIGHTS RESERVED, Copyright Eddie Bauer, Inc. and/or its licensors. ...begins with logging into my Eddie Bauer account.

We went on vacation and at our return that was the covid-19 crisis. This used to be a wonderful company 20… This used to be a wonderful company 20 years ago. Our products are built to last. Ka... Never received order *********Want product or cr. The response that came back was directions on how to return something. The best phone number for EddieBauer.com is their 800-426-8020 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. No return label included. There is no customer service agents. No one helps on chat or answers a phone.

While EddieBauer.com does not offer live chat, they do have a phone number.

Eddie Bauer Overview. Dealing with them has been nothing but a time consuming headache.

Here at Eddie Bauer, www.eddiebauer.com take this promise seriously and Website firmly believe in The Customer's privacy and the security of The User's personal information.

Multiple charges for the same order and they won't credit as they claim it was shipped out. I held on for 15 or 20 minutes until I reached # 1 - at which point they told me they had no capacity - please try again later.Do not order from these people! This year this topic peaked 9 times by more than 25%. First time like 2yrs ago, a winter coat who fit perfectly than easy one. GetHuman can then route you to the best phone or web or twitter information for your specific problem. When I received the shipment there were only three items - with no explanation of the shortfall - not an email, not a back order,notice, not a credit.Now - three weeks later, I do not have the missing item. While EddieBauer.com does not offer live chat, they do have a phone number. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! I am now regretting making any purchase from Eddie Bauer.

General search term.Might be referring to: eddie bauer chat.This year this topic peaked 9 times by more than 25%. I received an email stating that the order was received. You can contact the customer service representative of Eddie Bauer calling Eddie Bauer's helpline phone numbers. No answer on the phone. By the time it came I had lost hope that it was ever coming. !You might as well order from some random company that you aren’t sure if your order will arrive because that is what this company has turned into. Second time (January 2020) my wife order there as she saw I was satisfied... that time she order many items and her winter coat received was too large for her size. It's been over 2 months. I specifically asked for a return label and she specifically told me that I didn't need it.

Earn up to 7% on purchases plus free shipping (Bronze level and up) Help.

The user of website is very important to Eddie Bauer and www.eddiebauer.com want to provide The User of Website with a safe and secure online experience. EddieBauer.com does not offer customer support through live chat. I sent a return back on February 10th that they received on February 18th according to my post office tracking. Find that information above. Know any other ways to contact EddieBauer.com? Do you have something to say about Eddie Bauer? I WILL NEVER PURCHASE FROM EDDIE BAUER AGAIN! I have to agree with the majority of comments here about their customer service, it is abysmal.I love their clothing and the majority of my wardrobe has been purchased from Eddie Bauer, but I've had issues with a couple of orders recently so I tried to contact their customer service. Bought-Returned-No refund- multiple emails-nothing. All my emails have been ignored. They sent a confirmation for all four and locked up the funds in my bank account . I just look at reviews and complaints about their site on the net and saw so many 1 star reviews and finally got lucky they just didn't send the return label as so many claim they return their item and they don't refund the customer saying they didn't received the product back.... even if the tracking say they received it!

...The chat system is a great feature IF working properly. I needed a different size in one of the items, and when I contacted them they said because the item was purchased in the store I could not return it online, which makes no sense because Eddie Bauer should be one company. One item in my order never arrived, even though the package containing the other items arrived with a receipt stating that the item was in the package.

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