RBC Direct Investing experiencing ‘issue with online orders’ RBC’s discount brokerage arm confirmed to BNN that it is experiencing technical troubles, as investors vented their frustrations on social media. We reserve the right to close comments at any time.

RBC Direct Investing has implemented a temporary solution and clients can now place orders online. The information you requested is not available at this time, please check back again soon. RBC said it became aware of the service disruption around 1 p.m. No way to trade, over an hour on hold for phone response. As we investigate, we ask that clients continue trying to log in to their accounts, as these issues are intermittent.". On Thursday, RBC said that as an immediate work around, clients could place orders through RBC’s mobile app or by phoning the bank’s customer service line.

They regret any inconvenience this has caused and appreciate your patience as they work to address this issue ^A. "We regret any inconvenience this may cause clients and appreciate their patience as we diligently work to resolve them. Therefore, the clients of RBC are eligible for the CAD 1 million coverage offered by CIPF . Regular, unencrypted email is not secure. Legal | Accessibility | Privacy & Security. Royal Bank of Canada (RY.TO) has restored service on its web brokerage platform after an outage began on Thursday afternoon and prompted investors to vent their frustrations on social media. The Royal Bank of Canada says it is working to resolve an ongoing issue that has seen its customers sporadically unable to access online banking and self-directed investing brokerage accounts on Wednesday. Comments are welcome while open. “Our team worked diligently to address this issue and we can confirm that service has been restored,” Bevan said. ET on Thursday and that the issue was related to a fibre optic cable and “not related to volumes,” Kathy Bevan, RBC’s senior manager of communications, said in an email. Can't see quotes, can't place orders, and hold times over an hours WTF. Please note that CBC does not endorse the opinions expressed in comments. RBC’s outage occurred amid extreme volatility in North American stock markets, as the Dow Jones Industrial Average sank more than 1,000 points into correction territory on Thursday afternoon. RBC Direct Investing has implemented a temporary solution and clients can now place orders online. The outages come a day after Toronto-Dominion bank said it was experiencing similar problems. Never include personal or confidential information in a regular email. RBC Direct Investing middle of trading day complete system failure. The bank's customer service Twitter account was busily responding to many users who had complained about log-on problems. "Some clients are experiencing delays when attempting to log on to our Online Banking and RBC Direct Investing platforms due to heavy trading volumes," RBC spokesperson A.J. Forum topics and discussions are member-generated and do not constitute recommendations or advice from RBC Direct Investing Inc. Legal Disclaimer ‡ All other … They are working diligently to restore service levels to what clients expect and apologize for the inconvenience ^PQ. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Very poor! You won’t be able to open a chequing or savings account in Online Banking or the RBC Mobile App from 5 a.m. to 7 a.m. RBC Bank US. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem.

Visit our website to learn more about us and be sure to reach out if you have questions or need help setting up an account https://t.co/JvzdLPXADk. “We regret any inconvenience this has caused our clients and appreciate their patience as we worked through this issue.”. We’ll be doing some system maintenance this weekend. One customer said that the platform “can’t produce quotes,” while another said there was “no way to trade” even after waiting more than an hour on the phone.

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). International Money Transfers for Personal Banking customers and International Wire Payments for Business Banking customers won’t be available from 7 p.m. to 9 p.m.. You won't be able to use the RBC eBills service (epost) from midnight to 6 a.m. You won’t be able to use the NOMI Insights, NOMI Budgets, Ask NOMI, Find&Save Dashboard, and NOMI Find & Save features in the RBC Mobile app from 5 a.m. to 7 a.m. You won’t be able to open a chequing or savings account in Online Banking or the RBC Mobile App from 5 a.m. to 7 a.m. You may not be able to pay your bills online from 4 a.m. to 6 a.m. You won’t be able to access cheque images and electronic statements online from 3 a.m. to 7:30 a.m. A number of Twitter users reported problems with RBC Direct Investing. We’re doing great, and as you might know by now, we love welcoming new and awesome customers such as yourself. It's happening again, @RBC direct #investing website can't produce quotes. Here’s how the maintenance might affect you: We apologize for any inconvenience and thank you for your patience. To discuss your personal information with us safely, send us a message via one of our secure message centres (the RBC Direct Investing secure message centre, for example), or contact us by phone.

Royal Bank hit with rolling online outages, problems logging in, Customers complain amid disruptions to TD's online brokerage, Toronto-Dominion bank said it was experiencing similar problems, CBC's Journalistic Standards and Practices. They regret any inconvenience this has caused and appreciate your patience as they work to address this issue ^A — Ask RBC (@AskRBC) February 8, 2018 @AskRBC What is going on with RBC direct investing? Audience Relations, CBC P.O. The Royal Bank of Canada says it is working to resolve an ongoing issue that has seen its customers unable to access online banking and self-directed investing brokerage accounts on Wednesday. Goodman told CBC News in response to an emailed inquiry. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. Box 500 Station A Toronto, ON Canada, M5W 1E6. #tech fail. The bank said in a tweet on Thursday afternoon that RBC Direct Investing “is experiencing higher than normal volumes.”, RBC Direct Investing is experiencing higher than normal volumes. @AskRBC I am unable to send any orders on RBC direct investing!

Unbelievably bad. In early January, customers experienced similar disruptions and delays with TD’s WebBroker and RBC’s online banking and Direct Investing platforms. Comments on this story are moderated according to our Submission Guidelines. The Royal Bank of Canada says it is working to resolve an ongoing issue that has seen its customers unable to access online banking and self-directed investing brokerage accounts on Wednesday. With RBC Direct Investing, this is not an issue because all customers are covered by RBC Direct Investing Inc. RBC Direct Investing Inc. is a member of CIPF. TD, RBC online traders complain of glitches amid pot stocks plunge, TD WebBroker faces outage as customers tweet complaints.

BNN’s Andy Bell has the details. Fund transfers to your RBC Direct Investing account from an RBC Royal Bank account will be processed in real-time for cash investment, margin, RRSP and TFSA accounts between the hours of 4:30 am and 7:54 pm.