Of course, I called right away several times to all numbers provided and I could not reach anyone, to this day still no calls back. If I live to the 27th I will post another review about my experience. Appointment for extraction was set for April/March, that’s fine.Then COVID happened, cancelled my appointment and closed their doors without telling me. This review is in regard to deceiving business practices and negligent customer service. I received all the information I needed from Carol at the front desk to jump start a plan that works for me. Fast forward to August 2020 after calling several times, customer service representatives are extremely rude and I feel they do not speak English. Definitely going to be coming here for along while. Very horrible service. I told them no, I told your receptionist 2 weeks ago I needed my appointment cancelled. Deceiving Business, Horrible Customer Service, Look up scumbags in the dictionary- western dental is the correct meaning!

© 2020 Western Dental. And to top it off I refuse to use their dentists because they removed my wisdom teeth years ago, they left chunks of tooth in the holes and prescribed ibuprofen 600 mg 2x a day after I had three infected wisdom teeth cut off my jaw because of how bad they allowed them to get despite the complaints I made and pain I experienced. They sent me to collections over ONE missed payment due to Covid. Is it illegal to take a picture? Its location on this page may change next time you visit. Don’t come here. Thank you, you have successfully subscribed to our newsletter! I arrived at this facility and completed my dental x-rays. I have had an appointment on the books for two weeks. Every time I spoke to someone, I was given different information. I recommend you just don't step foot in their office. I was sent to a clearly closed school trailer that looked like it used to be a low-income children's dental clinic.

I have received about 6 emails and a text from them to confirm my appointment. YOU HAVE BEEN FOREWARNED.SPREAD MY WARNING!P.S. Recommend against going there!!! See reviews below to learn more or submit your own review. Office broken appointment two times, they have many excuses and who cares.Very very bad service! The last call I made and my final call they said it's a dispute with the bank and I have to take it up with them. I will NEVER go there again! An hour later I went back inside and asked receptionist when I would be seen? Insurance: My daughter agreed to a medical procedure that she did not need, because a doctor preyed on her fear. I was sent a final bill and made my final payment per the bill I received; all correspondence had stopped at this time. This company is not yet accredited. I replied to all inquiries stating I would be there. I had no crooks and my teeth were straight. I made an appointment to have a tooth extraction. To learn more about how we collect and use information through our website, please read our Privacy Policy here. I cannot express how infuriating it is to have an appointment and not be notified that it needs to be rescheduled before you arrive. Please kindly pray with me that I will get my teeth fixed ASAP!! I sat on the line with customer service as the agent scrambled to make me a new appt same day, at another location in Pasadena. Watch out they are a Lying Manipulative company. Don't take your kids there, don't go there, they are a scam organization! This company is a rip-off!!

Brought my daughter to her first appointment and the Ortho got straight to the point. Last week I came up with a very severe toothache and I called Western Dental to get an appointment which it was like pulling teeth. And a side note, would be a good practice not to have a group of the ladies in another room laughing and chatting up conversations while this one person is at front desk seemingly lost.

Now they’re refusing to honor the $250 braces removal and $99 for retainers and terminate contract although that’s what my contract says.